Today, I’m extremely excited to announce that WPBeginner Growth Fund has taken an investment stake in HeroThemes, the parent company behind the popular WordPress knowledge base theme and plugin called Heroic KB and KnowAll Theme.
Over 26,000 smart business owners use HeroThemes’ plugins and themes to create an extensive knowledge base and offer best-in-class customer support to their customers.
HeroThemes is a UK based WordPress company founded by Chris Hadley and Richard Long.
They specialize in building tools that enable you to deliver great customer service on your WordPress website.
With HeroThemes’ plugins and themes, you can
easily manage all your support tickets and emailsadd a fully-fledged knowledge base to your site or build one on a dedicated customer support portalimprove support response time with helpful FAQs
… all within your WordPress website.
In a nutshell, HeroThemes transforms your WordPress website into an excellent customer support platform.
Let’s take a detailed look at different HeroThemes products.
Heroic KB: #1 WordPress knowledge base plugin that helps you add a customer support portal to your existing business website.
KnowAll: It’s a dedicated knowledge base theme that enables you to build a knowledge base website and also offers deep integration with Heroic KB plugin.
Heroic Inbox: The #1 WordPress powered help desk & customer support plugin that lets you manage support tickets and customer emails right in your WordPress site.
Heroic FAQs: It lets you publish frequently asked questions to improve support response time and avoid receiving repetitive customer emails.
4 years ago, I published a post celebrating WPBeginner’s 10 year anniversary. In that post, I asked our readers to share their WPBeginner story as a video and explain what they have learned from WPBeginner and its impact on their business.
I got tons of user videos, and in there one of the video responses was from Chris Hadley, so I connected with him at that point.
Chris has been a longtime follower of WPBeginner. He learned about WordPress super loop from one of our articles on WPBeginner in the early days, which played a critical role in building the HeroThemes business.
Several of our own knowledge base sites are also powered by Heroic KB plugin, and our other doc sites use a lot of the functionality that we forked from this plugin in the earlier days.
Going into 2023, we eventually decided to join forces.
I invested in the HeroThemes through the WPBeginner Growth Fund and will be advising the team on how to expand their business.
At Awesome Motive, we have years of experience building popular WordPress plugins that are used by over 25 million websites, including OptinMonster, WPForms, MonsterInsights, and many more.
Not to mention, our WPBeginner growth fund portfolio companies like MemberPress, Formidable Forms, Pretty Links, Wholesale Suite, Uncanny Automator, and others have seen tremendous growth over the years.
Sharing our combined knowledge with HeroThemes will help all of us better serve the larger WordPress community.
I’m really excited to be working with Chris, Richard, and the entire team to help accelerate their growth in 2023 and beyond. They will be joining me at our next Mastermind.
As always, thank you so much for your continued support of WPBeginner.
WPBeginner and Awesome Motive would not be here without YOU, and I just want to say how much I appreciate all of you.
And I look forward to continuing serving you and the larger WordPress / web ecosystem for years to come.
Syed BalkhiFounder of WPBeginner
P.S. Want us to acquire or invest in your WordPress business? Learn more about the WPBeginner Growth Fund.